Privacy Policy

Impumelelo Institute (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

1. Purpose of this Policy

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website [www.impumeleloinstitute.co.za], engage with us, or use our services.

2. What Information We Collect

We may collect and process the following types of personal information:

• Name and surname

• Email address

• Contact number

• Company name and job title (if applicable)

• Physical address (if necessary)

• Payment and billing details (for purchases)

• Information you voluntarily provide via contact forms, newsletter signups, surveys, etc.

• Technical data such as IP address, browser type, and cookies (see Section 6)

3. How We Collect Your Information

We collect personal information:

• Directly from you when you provide it (e.g., contact forms, orders, subscriptions)

• Automatically through website analytics tools and cookies

• From third parties (e.g., payment processors or lead generation services)

4. Why We Collect Your Information

We collect personal information for the following purposes:

• To respond to your enquiries or provide the services you request

• To manage customer relationships

• To send marketing communications (only if you’ve consented)

• To process payments and issue invoices

• To improve our website and services

• To comply with legal and regulatory requirements
  
  

5. Consent

Where required, we will obtain your consent to collect and process your personal information. You may withdraw your consent at any time by contacting us at info@impins.co.za.

6. Cookies

Our website uses cookies to enhance your experience. Cookies collect anonymous usage data for analytics purposes. You can manage your cookie preferences through your browser settings.

7. Disclosure of Information

We do not sell your personal information. We may share your information with:

• Service providers who assist with our business operations (e.g., email, hosting, payment gateways)

• Legal authorities if required by law or to protect our legal rights

All service providers are required to treat your information with confidentiality and only use it for the purpose we’ve contracted them for.

8. Storage and Protection of Information

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, or misuse. Your data is stored securely on servers with access controls in place.

9. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction or deletion of your personal information

• Object to or restrict processing

• Lodge a complaint with the Information Regulator (see below)

To exercise these rights, contact us at info@impins.co.za.

10. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for the content or privacy practices of those websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Please review it periodically. The latest version will always be available on our website.

13. Contact Us

If you have questions or concerns about this Privacy Policy or the way your personal information is handled, please contact:

Impumelelo Institute

Email: info@impins.co.za

Website: www.impumeleloinstitute.co.za